Public service system
The Government of Jammu and Kashmir is trying to give new features for online services offered to the people for them.
Recently the Chief Secretary of Jammu and Kashmir launched an auto appeal system for the vital services.
He observed that this feature would act as a turning point in maintaining the transparency and accountability in services to the public and eradicating corruption. He stated that the auto escalation feature of online services is going to put an end to malpractices besides promoting fairness, a priority set by the current dispensation in all of its affairs including offering of government employment and public contracts to its citizens on the basis of merit alone.
On the occasion it was brought out that the delivery of services through online mode has greatly reduced the waiting period for processing of applications. It was revealed that the bulk of applications in the Revenue Department pertains to such applications and it is going to benefit many of the applicants.
It was also apprised that the feature like auto-appeal is going to bring a greater transparency in these services in future as these would ensure their delivery as per the timeframe set for them under PSGA and fixing of responsibility on part of any officer/official for any undue delay.
Those who were present included Commissioner Secretary, IT; Secretary, GAD; SIO, NIC; Scientists from the IT Department besides other concerned officers of these Departments.