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In order to provide an open platform for a common man to get his grievances redressed, LG Manoj Sinha has directed his administration to be more prompt for the grievances of people.

The Lt Governor while taking stock of the issues highlighted by the public during the interactive programme directed the concerned officials to make the delivery of services easier and more expeditious. He also said modification in policies and procedures should be undertaken by concerned authorities to reduce the cause of grievances.

Ms Rehana Batul Commissioner/Secretary, Public Grievances informed the chair about the progress and status of grievances received on JK-IGRAMS.

It was informed that more than 2, 12,000 grievances have been received on the JK-IGRAMS so far, out of which 97% have been resolved.

Dr. Arun Kumar Mehta, Chief Secretary; Sh. Atal Dulloo, Additional Chief Secretary, Agriculture Production Department; Sh R K Goyal, Additional Chief Secretary, Home Department; Sh. Nitishwar Kumar, Principal Secretary to Lt Governor, Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Heads of the Departments, and other senior officers were present during the interaction, in person and through virtual mode.

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