DC Srinagar for Prompt, Quality Disposal of Migrant Grievances
Directs Revenue Officers to clear the pendency till date within 10 days
Helpline (0194-2483650) and Help Desk set up to facilitate the Applicants
SRINAGAR APRIL 09:- In order to ensure time bound quality redressal/disposal of Kashmiri Migrants Immovable Properties/ Community Assets related Grievances, a meeting of senior Revenue Officers was held under the Chairmanship of the Deputy Commissioner Srinagar, Mohammad Aijaz Asad at Meeting Hall of DC Office Complex here on Saturday.
Assistant Commissioner Revenue, SDM East, all Tehsildars, Naib Tehsildars and other concerned officers were present in the meeting.
On the occasion, the Deputy Commissioner reviewed the disposal status of migrant grievances and instructed all the Tehsildars to pay special thrust on the complaints registered on the portal/offline to ensure quality redressal to the best satisfaction of the complainants. He further asked the officers to work with added zeal and dedication while redressing the grievances to ensure their time bound, prompt and quality disposal.
While reviewing Tehsil wise status of grievances, the DC directed all the Tehsildars of Srinagar District to clear pendency regarding disposal of migrant grievances within 10 days related to correction of records/ demarcation and removal of encroachments/trespassing/alienation by way of fraud or distress sale, etc. He said that no laxity will be tolerated with regard to lenient way or slow pace of grievance settlement.
The Deputy Commissioner also asked the Assistant Commissioner Revenue to further activate the dedicated helpline so that applicants are provided first-hand information about their registered complaints. He also asked him to monitor the functioning of the Migrant Grievance Redressal Cell to keep proper track of the registered grievances for their timely disposal.
On the occasion, the DC was informed that first hand assistance is being provided to the complainants on dedicated helpline number 0194-2483650 by the concerned Revenue staff for providing guidance to the complainants and to reply to their queries.