Responsive revenue officials
In order to make the system transparent in the revenue department, all the tehsildars would be given laptops as they would be able to provide mutation online to the people who are interested to get them.
Normally in the revenue department people have to wait for days to get the mutation or any other document and now the online system will save their time as they can get such documents without going to the patwaris.
In a recent meeting of revenue department Chief Secretary directed to ensure that the names of tehsildars/naib-tehsildars/girdawars/patwaris and their mobile numbers are permanently displayed on the walls of these buildings along with helpline numbers to enable the visitor(s) to lodge their complaints on these help lines in case the revenue officials/patwaris are not available for public meetings.
He asked the department to ensure that land passbooks are distributed to the land owners in two districts, Jammu and Srinagar, by 31st, March, 2022 and to all the land owners in the remaining district by 15th August, 2022.
He directed for setting up dedicated 24X7 revenue help lines besides designating a whatsapp number of an officer at an appropriate level in the department exclusively for receiving the complaints/suggestions/inputs from the land owners.
He said that the department should re-align its spending focus on creating an enabling digital ecosystem instead of setting up physical infrastructure in the shape of buildings etc.