VoV Web Desk

Power supply

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In these winter months, power supply has remained erratic and it resulted in a lot of problems for the common people. After the recent snowfalls many areas and villages remained cut off due to the damage of transformers etc. and the government tried to restore the supply at the earliest.

Government held a lot of review meetings for the restoration of power supply and in this direction recently the Advisor issued instructions to officers of the Power Development Department for effective regulation of power supply and further streamlining the system. During his visit, he also directed the officers to strictly adhere to the schedule already announced ensuring no unscheduled power cuts take place.

He stressed on making the functioning of Customers Grievance redressal cells more effective and prompt. He directed them to maintain proper and handy details regarding customer care services including number of complaints received, nature of complaint and their disposal along with time duration. Stressing on making PDD more customer friendly, the Advisor said that the credibility of the department will be further enhanced if we respond to the complaints raised by the consumers quickly.

He also instructed for maintaining proper records with regard to the number of consumers/households and areas catered to by the respective stations. He asked for maintaining a diary of the consumer complaints on a daily basis, detailed charts of resource inventory.

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