People friendly reforms
There has been a lot of talk about the people-friendly reforms in the Jammu and Kashmir administration so that the difference in dealing with public issues becomes visible.
Recently in a two Regional Conference on “Replication of Good Governance Practices” at SKICC, Srinagar, LG Manoj Sinha has asked his officers to give a human touch to their dealings especially when they dispose of files they should understand that behind these files are the human issues.
He underlined the significance of creating a common platform by bringing National, State level organizations, experts for sharing experiences in formulation & implementation of best practices in Citizen-Centric governance, Administrative Innovations, Welfare Programs, Digital Governance, Personnel Administration and Capacity Building for effective administration.
Emphasizing on having elements of human touch in the working of the officials, he said that we all need to remember that behind every file, every single note, there are people. Your process cannot be mechanical; whatever you do or decide not to do in that particular moment impacts a large section of the public, the Lt Governor advised the senior officials.
He asked the officers to make attempts while dealing with the public issues which are completely aligned with the vision of administration.
Manoj Sinha has been focusing on the administration to become performance based and leave the path being a process based administration.