Robust system
Jammu and Kashmir administration has made a robust system with e-unnat having 215 services available to the general public.
J&K has become the first UT in the country to implement such a robust system. This step of the government is expected to be a game changer as it empowers the citizens and would go a long way in curbing delays in providing services to citizens, weed out red tapism, inefficiency, lethargy and culture of apathy and impunity. Under this system, the service delivery timelines, details of defaults and penal provisions besides generation of statistics and drill down facility together with auto escalation / auto-appeal feature is available online.
The aim of the government in incorporating the auto-appeal and auto-escalation feature in the portal is that the provisions of the PSGA get integrated into the online application processing and service delivery mechanism to be strictly adhered to.
J&K has also become the first Union Territory to launch its own Unified Citizen Services Portal (https://eUnnat.jk.gov.in) incorporating ‘Meri Pehchaan’ (National Single Sign-on) to make available Citizen Centric Services to the common man under a single portal.
The TEJAS Dashboard on the e-UNNAT portal would show, at a glance, the online e-service applications received, services delivered, applications pending, applications rejected, with the delayed services delivery break-up further displayed based on time delay periods, less than a week, one to two weeks, more than two weeks, and so on.
