In order to bridge the gap between the common people and administration, the J & K government has taken a lot of steps to make itself responsive.
Jammu & Kashmir grievance system has been integrated with the Central Grievance Portal, thus making it the first Union Territory of India to have its district-level grievance offices integrated with the Central Government Portal of CPGRAMS (Centralised Public Grievance Redress and Monitoring System).
In a significant effort to strengthen the governance mechanisms in Jammu & Kashmir, the Department of Administrative Reforms and Public Grievances (DARPG) in the Union Ministry of Personnel collaborated with the Union Territory Government of J&K to extend and establish Grievance Portal for online grievance redressal. The Jammu & Kashmir- Integrated Grievance Redress and Monitoring System (JK-IGRAMS) has been integrated with the offices of the District level in the Union Territory and also with the Central Portal.
Jammu and Kashmir administration launched three phases of Back to Village (B2V) programme. The “Phase-I of the B2V was an introductory and interactive programme to understand the people’s grievances and demands, while Phase-II focused on the devolution of powers to panchayats and tried to understand how these panchayats are functioning and what are the grievances and demands. Phase-III has been designed in the format for grievance redressal.
The three pillars of the B2V were the redressal of public grievances (Jan Sunvaiyee), public service delivery (Adhikar Abhiyan) and the delivery of development at Gram Panchayat level (Unat Gram Abhiyan). More than 12000 senior officers were deployed in the Gram Panchayats.