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Government of Jammu and Kashmir has been working for e-administration in order to provide prompt disposal of files. Due to the hectic efforts of the administration, an effective, efficient E-Good Governance system has been established here.

Government has recently made 180 services made online with feedback mechanisms. According to the J&K government, due to this system disposal rate of e-files touched an all-time high of 96%.

J&K Government is promoting accountability and has enhanced the public service delivery system with the adoption of e-office, a simplified, responsive, effective, and transparent paperless working culture across all the departments.

The government asked all HoDs to switch over to the e-office mode of working with assistance and hand-holding from the Information Technology Department. All HoDs were provided with the necessary assistance by the Information Technology Department, by way of provisioning of the VPN connections, creation of domain Ids (@jk.gov.in) and training of local admins and master trainers in each department.

With implementation of e-office, the disposal rate of files has touched an all-time high of 96%. 305 Head of Departments are now in e-office. E-files are accessible to all officials irrespective of their locations.

J&K is first amongst UTs in e-office disposal/uptake of files. Currently, 180 services are online and are linked with a feedback mechanism. All HoDs have been brought on e-office portal while the “Annual Performance Reports’ of JK Administrative Services (JKAS) officers have been shifted to online mode on SPARROW Portal.

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