Remarkable Progress
In a comprehensive review meeting chaired by the Chief Secretary, the functioning of the public grievance redressal system under the JK Samadhan 2.0 portal was evaluated, with a focus on the pace, quality and effectiveness of responses by the government departments and district administrations.
He emphasized that the success of any grievance redressal mechanism lies not in mere registration of complaints but in their satisfactory and time bound resolution. He underlined that timely redressal of citizens’ issues is key towards reinforcing public faith in the governance system and ensuring their continued engagement with administrative platforms.
He made out that mere acknowledgement of grievances does not inspire confidence among the citizens. It is only when their concerns are addressed promptly and effectively will people feel encouraged to bring issues to the attention of the administration.
He described public grievances as a valuable diagnostic tool for assessing the health of governance at the grassroots level. An in-depth analysis of grievances, he said, can serve as a map highlighting recurring challenges within departments or particular geographic areas. He urged the departments and district officials to utilize the platform not just for grievance resolution but as a means to strengthen the institutional responsiveness and improve public service delivery on ground.
He laid special emphasis on the quality of disposal, calling for grievance redressal that leads to the utmost satisfaction of the aggrieved citizen.
